Terms of Service

By visiting COSRX or placing an order, a customer accepts these Terms together with the linked Refund, Shipping, Privacy, Payment, Contact, About, and FAQ pages.

Account and Order Accuracy

Customers must use COSRX lawfully and provide accurate billing, delivery, order, and contact information.

Prices, Payments, and Taxes

COSRX completes checkout in USD and calculates taxes according to the law applicable to the transaction.

Shipping Commitments

Free standard shipping and tracking apply to U.S. orders from COSRX; the normal schedule is 1–2 business days for processing plus 4–6 business days in transit, without a guaranteed arrival date.

Post-Purchase Rights

The Refund Policy permits eligible 30-day returns and exchanges, with COSRX covering approved no-reason and quality-problem return postage and issuing approved refunds to the original payment method in 5-10 business days.

Custom goods, clearance or Final Sale products, gift cards, and opened intimate or hygiene-sensitive goods are excluded from no-reason returns, but this does not limit rights for damage, defects, wrong items, or missing goods.

Fraud and Material Errors

COSRX accepts cancellation requests only before shipment and handles later requests under the Refund Policy. Orders involving fraud, illegality, lack of authorization, or a material pricing error may be declined.

Verified Merchant Details

Merchant name: COSRX
Trading name: COSRX
Support email: support@cosrxmoss.shop
Support telephone: 512-739-6078
Business address: 22919 Timberview Rd, Harrisonville, Missouri, 64701, United States
Service schedule: Monday to Friday, 9:00 AM–5:00 PM (Pacific Time (PT))