Refund Policy

Customers purchasing from COSRX receive clear return, exchange, and refund options under the terms below.

Your 30-Day Options

For eligible purchases from COSRX, the return or exchange request period remains open for 30 days from confirmed delivery.

A return must first be authorized through support@cosrxmoss.shop, after which COSRX will provide the appropriate shipping instructions.

Items Not Eligible for a No-Reason Return

Customized or personalized goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not eligible for a no-reason return.

These exclusions never reduce a customer’s rights when an item is damaged, defective, incorrect, missing, or otherwise protected by applicable law.

Who Pays for the Return

COSRX pays the return shipping for every approved no-reason return or exchange and will provide a prepaid label or an equivalent free return arrangement.

If an order arrives damaged, defective, mis-shipped, or incomplete, COSRX pays the related return shipping after the issue is verified.

No restocking fee applies to an approved return or exchange handled under this policy.

Cancellation Requests

Contact COSRX at support@cosrxmoss.shop to seek cancellation before dispatch; after dispatch, the order follows the return process in this policy.

The default return destination is 22919 Timberview Rd, Harrisonville, Missouri, 64701, United States. Do not send an item there until COSRX confirms the authorization and instructions.

When Approved Funds Are Returned

After approval and any required inspection, COSRX issues the refund to the original payment method; the credit must arrive within 5-10 business days.

Restocking fee: None.

For clarity, COSRX pays all approved return shipping for both no-reason returns or exchanges and verified quality-related returns.

Verified Merchant Details

Merchant name: COSRX
Trading name: COSRX
Support email: support@cosrxmoss.shop
Support telephone: 512-739-6078
Business address: 22919 Timberview Rd, Harrisonville, Missouri, 64701, United States
Service schedule: Monday to Friday, 9:00 AM–5:00 PM (Pacific Time (PT))