Shipping Policy

Orders placed with COSRX receive complimentary standard shipping and tracking when delivered to a valid United States address.

U.S. Shipping Coverage

Only domestic U.S. destinations are supported; every order using standard shipping is shipped free by COSRX.

When to Expect an Order

COSRX normally processes an order in 1–2 business days. After dispatch, standard carrier transit is estimated at 4–6 business days.

Processing and transit estimates may be affected by holidays, weather, carrier disruption, unusually busy periods, or incomplete address information.

Shipment Confirmation and Tracking

COSRX sends shipment confirmation and a tracking number using the contact details supplied at checkout.

Customers should provide a complete delivery address and contact support@cosrxmoss.shop immediately if a correction is needed; a change cannot be guaranteed after fulfillment begins.

Order Changes and Support

COSRX can consider cancellation before dispatch; shipped orders follow the Refund Policy, and all taxes are collected according to applicable law.

Questions about dispatch, tracking, delivery, damage, or an incomplete order may be directed to COSRX at support@cosrxmoss.shop or 512-739-6078 during Monday to Friday, 9:00 AM–5:00 PM (Pacific Time (PT)).

Verified Merchant Details

Merchant name: COSRX
Trading name: COSRX
Support email: support@cosrxmoss.shop
Support telephone: 512-739-6078
Business address: 22919 Timberview Rd, Harrisonville, Missouri, 64701, United States
Service schedule: Monday to Friday, 9:00 AM–5:00 PM (Pacific Time (PT))