FAQ

COSRX has collected the following practical answers about products, delivery, payments, returns, and customer service.

Which products does the store carry?

Customers can browse the products currently listed in this store. COSRX keeps product-specific specifications, options, current prices, and applicable use or safety guidance on the relevant product page.

How can I pay?

COSRX settles payments in USD and accepts Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Applicable taxes are collected as required by law.

Do you ship outside the United States?

Only U.S. destinations are accepted; COSRX provides free standard delivery and shipment tracking.

How long should delivery take?

COSRX generally processes orders within 1–2 business days, followed by an estimated 4–6 business days in carrier transit.

May I return or exchange a purchase?

COSRX supports eligible returns and exchanges during the 30-day post-delivery window and covers the shipping cost for every approved no-reason or quality-related return.

Custom products, clearance or Final Sale goods, gift cards, and opened intimate or hygiene-sensitive items are excluded from no-reason returns, without limiting rights for damage, defects, wrong items, or missing goods.

How quickly are refunds returned?

COSRX returns an approved refund to the original payment method within 5-10 business days.

When is cancellation available?

A cancellation request is possible before shipment. Once the order has shipped, COSRX handles the request under the Refund Policy.

How do I reach customer service?

Email support@cosrxmoss.shop, call 512-739-6078, or write to 22919 Timberview Rd, Harrisonville, Missouri, 64701, United States. COSRX is available Monday to Friday, 9:00 AM–5:00 PM (Pacific Time (PT)).

Verified Merchant Details

Merchant name: COSRX
Trading name: COSRX
Support email: support@cosrxmoss.shop
Support telephone: 512-739-6078
Business address: 22919 Timberview Rd, Harrisonville, Missouri, 64701, United States
Service schedule: Monday to Friday, 9:00 AM–5:00 PM (Pacific Time (PT))